SHIPPING, RETURN AND EXCHANGE POLICY
RETURN AND EXCHANGE POLICY
All products purchased at the website Happy and Smiles / Smiles Physical store cannot be returned or exchanged. Exceptions for exchange will be allowed for defective products only.
EXCHANGE FOR DEFECTIVE ITEMS
If you believe that your product is defective, please contact Happy and Smiles at support@happyandsmiles.com or phone/WhatsApp at +852-64698816 to request for exchange.
If Happy and Smiles determines that the product is defective and you are eligible to exchange your product, please follow our instructions and send back your product and original packaging within 14 days of the date you receive the product.
SHIPPING AND DELIVERY
Payment processing will not begin until we receive all the information we need and full payment. Happy and Smiles must receive your payment within 5 calendar days or your order will be cancelled. Happy and Smiles targets to ship your fully paid orders within 7 to 10 calendar days. Since the actual delivery of your order can be impacted by many events beyond Happy and Smiles’s control once it leaves our facilities, Happy and Smiles cannot be held liable for late deliveries.
Happy and Smiles products are subject to Hong Kong and international export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations.
As Happy and Smiles takes care of the dispatch of the products you purchase on the Site, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. If there are any issues with delivery, please contact Happy and Smiles at support@happyandsmiles.com or phone/WhatsApp at +852-64698816 to resolve.
Orders shall be sent by SF Express / Pickkup / Jumppoint
All orders are delivered in working days (Monday to Friday, except public holidays) .
The usual delivery time is 2-5 working days after dispatched.
If you prefer SF Station or EF Locker self pick-up:
Please provide your SF Station/ EF Locker address & code at check-out. Check here for your nearest SF store details.
Delivery Information:
In stock:
Generally, it takes about 7 to 10 working days to ship after placing an order, but the delivery time depends on the shipping company.
Pre-order:
Due to the impact of the epidemic, the arrival of goods and the shipping time may be affected, and all orders cannot be guaranteed to be delivered on time. Note - Products that need to be pre-ordered will be specially marked, and those that are not mentioned will be sold in stock.
Shipping Method
Hong Kong
Free shipping for purchases over HKD$1000 in Hong Kong.
If the purchase is less than $1000, customers can choose to pay for shipping cost in advance or freight collect.
If the customer purchases pre-ordered products, they will be shipped only after all the products have arrived. If the customer wishes to ship the in-stock products separately, please contact the store before placing an order.
If the customer chooses to ship separately after shopping for more than $1000, they can only enjoy the free shipping offer once. The extra shipping fee for separate shipping will be borne by the customer.
After purchasing in-stock products, it takes about 7-10 working days to ship.
Taiwan
In accordance with the regulations announced by the Taiwan Customs Administration of the Ministry of Finance, all products shipped to Taiwan must provide the recipient's Taiwan ID number and other information. If the customer cannot provide it, the related products cannot be delivered.
運送,更換及退款政策
更換及退款政策:
為確保您從我們這裡購買的商品達到高標準。 在發送給客戶之前,我們已經徹底檢查了所有物品。
如果出現原廠製造失誤或瑕疵,我們很樂意更換、維修或更換商品。
如果退回的產品經檢查不符合換貨要求,本公司將要求您負責來回郵費。
如果您認為您的產品有瑕疵,請電郵support@happyandsmiles.com 或電話/WhatsApp +852-64698816 聯繫 Happy and Smiles 悅心請求換貨。
如果 Happy and Smiles 確定產品有瑕疵並且您有資格更換產品,請按照我們的說明在您收到產品之日起 14 天內寄回您的產品和原本完整包裝。
運輸和送貨
只有在我們收到所有所需的信息和全額付款後,付款處理才會開始。Happy and Smiles 必須在 5 個日曆日內收到您的付款,否則您的訂單將被取消。Happy and Smiles 的目標是在付款後的 7 至 10 個日曆日內發貨您的訂單。由於訂單實際交付可能受到許多超出 Happy and Smiles 控制範圍的事件的影響,一旦訂單離開我們的設施,Happy and Smiles 就無法對延遲交貨負責。
Happy and Smiles 的產品受香港和國際出口管制法律和法規的約束,必須在遵守此類出口法律和法規的情況下進行購買、銷售、出口、再出口、轉移和使用。
由於 Happy and Smiles 負責發送您在網站上購買的產品,產品的損失或損壞風險將在您或您指定的人收到產品時轉移到您身上。當貨品從我們的倉庫被運載人員收走時,貨品的所有權將轉移到您名下。如果有任何送貨問題,請聯繫 Happy and Smiles 支援團隊,電子郵件地址為support@happyandsmiles.com,電話/WhatsApp 為 +852-64698816。
訂單將由順豐速運/ Pickkup / Jumppoint發送。
所有訂單在工作日(星期一至星期五,公眾假期除外)交付。
通常發貨後 2-5 個工作日內送達。
如果您選擇順豐站或智能櫃自取:
請在結帳時提供您的順豐站 / 智能櫃地址和代碼。在此處查詢您最近的順豐店詳情。
運送資訊:
現貨:
下單後一般要大約七至十個工作天出貨,但收貨時間需視乎運輸公司運送時間而定。
預購:
因受疫情影響,貨品抵港、訂單出貨時效均有機會受影響,所有訂單未能作時效保証。備註 - 需要預購的商品會特別備註,沒有提及的將會是現貨形式銷售。
運送方式:
香港
香港地區購物滿HKD$1000可享免運費優惠
如購物未滿$1000,顧客可以選擇先支付運費(預先報價)或以順豐到付模式支付
如顧客選購預購產品,將會待全部商品到貨後才出貨,如顧客希望先將現貨商品分開出貨,請在下單前聯絡本店
如顧客購物後滿$1000後選擇分開出貨,只能享用免運費優惠1次,分開出貨所增加的費由用顧客承擔。
購買現貨商品後,出貨所需時間約7-10個工作天。
台灣
因應台灣財政部關務署公告規定,所有寄往台灣之商品必須提供收件人台灣身份證號碼等資料,如客人無法提供,恕未能將有關商品送達。