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General Terms and Conditions

All products are non-refundable and non-exchangeable unless defective or damaged.

If you discover any defects or damages upon receiving the product, please contact us and provide pictures indicating the relevant issues.


Wooden Products:

Wooden products are made of wood as raw material, so customers cannot request refunds or exchanges based on issues such as the depth or pattern of wood grain.

Occasional wood chips may appear on wooden trays, which are natural phenomena of wooden products and do not affect their use.


Playdough Products:

Playdough is colored with powdered fruits and vegetables after drying, so it may fade due to factors such as humidity. This is not a defect. Customers who cannot accept this should not place an order.

Playdough is packaged in aluminum cans, which may be dented due to international shipping conditions. Customers who cannot accept this should not place an order.


Eco-Friendly Stamps / Cutters / Bubble wands:

The Issuers products are biodegradable and require extra care to prolong their life. Biodegradable products will be clearly labelled. Please keep these products out of direct sunlight, and in a cool and dry place. These products are not dishwasher safe, microwave safe, or oven safe. All products are made of food grade material safe for food preparation, but are not themselves edible. All products and packaging are compostable above 180˚C between 3 to 6 months. Made from: Recycled wood-mill sawdust and PLA plastic.

PLA plastic is derived from plant-based sources such as fermented corn starch and the sawdust we use is recycled and untreated.

To prolong the life of your biodegradable Eco Bubble Wand, avoid leaving it in direct sunlight or moisture. Store in a cool, dry place when not in use and don't forget, they will wear faster than traditional plastics. Being eco-friendly, they will age as everything is supposed to, and leave little behind.


Silicone Colouring Mats

Silicone Colouring mats are thick and durable, but are not immune to sharp edges and permanent stains.

That said, it is inevitable that there are defective prints with ink smudges and such. While we have gone through every single mat to ensure the best is packed, there may be on rare occasions a few that slip through the crack. If you have received one of these, please contact us and we will be more than happy to arrange an exchange. However, if you found your mat is staining, you are recommended removing the colour off the mats at least within a day or two of colouring. If you find your colours are not coming off completely with a damp microfibre cloth, a squirt of hand sanitiser will do the trick (and keep it germ free). If you have gone down that path and are still finding stubborn stains, please contact us at with some photos and we will work out the best solution moving forward.


All product images may have color differences due to different display screens. Everything is subject to the actual product. Customers who are very concerned about color differences should place orders carefully.


We will ship according to the address provided by the customer. If any losses are incurred due to the customer providing an incorrect address, the store will not be responsible for such losses.

The delivery time for pre-ordered goods depends on international shipping conditions and may be delayed due to a lack of raw materials. Customers who cannot wait patiently should not place an order.

Due to the impact of the pandemic, global shipping and factories may be affected by closures and lockdowns, and the time required for pre-orders may be delayed.

All orders placed are deemed to have agreed to and understood all terms and conditions.

























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